Account reinstatement

Amazon suspended your account. Here is what we do next.

A suspension freezes your sales and your money. We read the notice, find the real root cause and write a plan of action Amazon can accept.

Free audit · Reply in 1 working day · No lock-in

Ecom Era

Common reasons

  • Related account or identity checks
  • Inauthentic or counterfeit complaints
  • Product safety or compliance documents
  • Policy warnings that were not answered
  • Order defect rate or late shipment above the limit
  • Intellectual property complaints

What you get

What you get

  • A full read of your notice and account health
  • Root cause in plain words
  • A plan of action with corrective and preventive steps
  • Supporting documents checked before you submit
  • Help with follow-up replies from Amazon

Our work

Creative that stops the scroll.

Listing images, A+ content and brand banners we made for real Amazon brands. See more work →

Ecom Era

The first 48 hours

01

Do not rush an appeal

A weak first appeal makes the next one harder. Send nothing until the root cause is clear.

02

Send us the notice

Forward the full email and a screenshot of Account Health. We reply with what we see.

03

We build the plan

We write the plan of action and list the documents you need.

04

Submit and follow up

You submit from your account. We help with any reply from Amazon.

Ecom Era

A straight answer

No one can promise a reinstatement. Amazon makes the final call. What we promise is an honest read of your case and the strongest appeal we can build.

Brands we grow

Real brands. Real shelves.

The same playbook runs on brands we build, launch and manage every day.

FAQ

Questions we get

How long does reinstatement take?

It depends on the reason and how fast documents are ready. Simple cases can take days. Identity and related account cases can take weeks.

Can you guarantee my account comes back?

No. Amazon decides. We give you an honest view of your chances before we start.

Should I open a new account?

No. A second account while one is suspended can make things worse. Talk to us first.

What is a plan of action?

It is the appeal you send Amazon. It explains the root cause, what you fixed and what you changed so it does not happen again.

Do you handle listing suspensions too?

Yes. Single listing and ASIN suspensions follow a similar process and are often faster.

Next step

Send us your suspension notice

We read it and tell you the likely cause and next step. No charge for the first look.

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