Privacy Policy
Introduction
This Privacy Policy explains how Ecomera collects, uses, and protects your personal information when you use our website or contact us through our forms.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you fill out a form or contact us, we may collect:
- Full Name
- Email Address
- Phone or WhatsApp Number
- Any information you provide in your message
Usage Data
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Pages visited
- Time and date of visit
- Device type
How We Use Your Information
We use your information to:
- Respond to your inquiries
- Communicate with you regarding your request
- Provide our services
- Improve our website and user experience
- Analyze and improve our marketing efforts
Cookies
Our website may use cookies to enhance your experience.
Cookies help us understand how users interact with our website and improve functionality.
You can disable cookies through your browser settings if you prefer.
Third-Party Services
We may use third-party tools such as:
- Google Analytics
- Meta (Facebook and Instagram)
- Google Ads
- TikTok
These platforms may collect data according to their own privacy policies. We do not control how they handle your data.
Data Sharing
We do not sell or rent your personal information.
Your information may only be shared when necessary:
- To deliver services through third-party platforms
- To comply with legal requirements
Data Retention
We keep your information only for as long as necessary to:
- Respond to your inquiry
- Provide services
- Maintain basic business records
Data Security
We protect your information with these controls:
- All data is encrypted in transit (TLS 1.2 or higher) and at rest.
- Access is limited to named staff who need it for their work. Each person uses a unique login with multi-factor authentication.
- Access to systems that hold client data is logged and reviewed.
- We review our security risks at least once a year.
No system is completely secure, but we work to keep risks low.
Amazon Selling Partner Data
When a client connects their Amazon account to us, we may access order, listing, inventory, and advertising data through Amazon's APIs (Selling Partner API and Amazon Ads API).
- We use this data only to deliver the services in our contract with that client.
- We do not sell this data, use it for marketing, or share it with anyone except contracted service providers who follow the same rules.
- We only access personal information (such as buyer names or addresses) when Amazon permits it for a specific task, and only for that task.
- We delete Amazon data within 30 days after a client disconnects their account or ends the contract, or sooner on request. Buyer personal information is deleted within 30 days of order delivery.
- If a security incident affects Amazon data, we inform Amazon (security@amazon.com) and the affected sellers within 24 hours.
We follow the Amazon Services API Acceptable Use Policy and Data Protection Policy.
Your Rights
You may request:
- Access to your data
- Correction of your data
- Deletion of your data
To do so, contact us using the details below.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact Us
Address
Office 510, Anum Empire, Shahrah e Faisal, Karachi
Phone
+92 300 0555652
info@ecomera.us